Steven Talbott

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Hi, I'm Steven - a technology buff with an aspiring entrepreneurial spirit in travel.

Steven Talbott's Bio:

Steven Talbott's Experience:

• Founder at Vacation Side Travel

  September 2012 - Present | Goodlettsville, TN

  We are a privately held, gay owned and operated travel services company located in the greater Nashville area. Our mission is to inspire and nurture the human desire to explore and connect - one person and one experience at a time. Vacation Side Travel provides travel planning, ancillary and hospitality services to leisure and business clients using a network of service providers, products and partners carefully selected to ensure the best possible experience. We operate under several entities, each specialized in a particular niche. Whether booking a a leisure trip with one of our Vacation Side Travel consultants (www.vacationside.com), planning an extended Downtown Stay for work (www.downtownstays.com) or hunting for a travel industry conference or discount (www.travelagentsupport.com), our goal is to exceed each and every expectation.

• Nashville Travel Examiner at Examiner.com

  2014 - 2014

• Senior Salesforce CRM Reporting Administrator at Dell

  January 2008 - September 2012

  Interpret and convert raw data into meaningful and useful marketing and sales intelligence by building comprehensive and dynamic data driven dashboards. Implement innovative solutions to streamline and simplify the complexities of Salesforce.com resulting in greater sales effectiveness, greater profitability and better superior customer experiences. Develop or improve CRM Dashboards and Reports to support diverse userbase of more than 100,000 people that span every region, segment and country across the globe.

• Sales Operations at Dell

  September 2002 - September 2012

• Account Set Architect at Dell Canada

  August 2010 - May 2012

  Manage account territory and account distribution for the Canadian small and medium business segment. Maintain account sets for all sales makers based on criteria set by the business including customer spend history, customer impact, headcount changes and other business needs. Provide data analysis and business intelligence used for quota setting and communication with multiple internal and external systems.

• Sales Quality Assurance (QA) Project Manager at Dell, Inc.

  September 2009 - September 2010

  Managed and supported the Quality Assurance Program across 3 business segment units supporting 250-300 Inside Sales Reps. Program tracked performance against business, legal and customer requirements. Helped deploy accountability program to identify, coach and improve agents who performed below goal. Provided weekly reporting and business intelligence for the entire program and provided directional support to sales leadership to drive improvement. Upon entering the role, 2 important compliance responsibilities were only being met 20% of the time. That number increased to over 80% before moving on to another project.

• Sales Support Senior Analyst - Sales Operations at Dell

  September 2006 - September 2009

  Small & Medium Business Segment - Acted in a supporting role for several Program Managers, provided on demand reporting, data analysis, Building PowerPoint Presentations, Prepared and sent mass communication to Sales Org regarding various issues. Built and maintained internal intranet site accessible as a resource for all Sales Reps, Managers and Leadership. Also built escalation tracking system and administered a web tool developed internally.

• DJ at Kiss After Hours

  June 2004 - January 2008

• Returns Reduction Manager at Dell, Inc.

  January 2004 - September 2006

  Small & Medium Business Segment - Worked to reduce the number of returns to Dell by Customer's due to invalid orders, lack of communication, lack of follow up or Customer error. This was accomplished by identifying and solving for issues, filling gaps in the training program and process analysis/improvement within the sales organization as well as fullfuillment, customer care and technical support. Return rate was reduced by 35% resulting in millions of dollars in savings to the bottom line.

• Inside Sales Rep at Dell, Inc.

  September 2002 - January 2004

  Small & Medium Business Segment - Sold desktops, notebooks, servers, printers, software & peripherals, services and financing solutions to Small & Medium Business Customers. Delivered highest level of Customer Satisfaction to Customer and built good working relationships. Won sales awards for MVP and Team Player. Average Quota Attainment: 116%

• Travel Agent (Tour, Cruise and International Travel) at Cendant

  June 2000 - September 2002

  Experienced travel agent, resolution specialist and manager for tour, cruise and both international and domestic travel for one of the largest travel agencies in the world. - Multiple "Top Gun" awards for highest sales volume - Implemented and trained entire staff during GDS transition (Sabre to Apollo) - Advanced GDS expertise (Sabre, Apollo) - Executive support for highly escalated issues - Acted as manager on duty for entire call center

• Travel Consultant at Cendant Corporation

  August 2000 - September 2002

• Owner-Operator at Vacation Side Travel

  September 2012

• Contributer at Examiner.com

  December 2011

Steven Talbott's Education:

• Social Media Professionals

  Concentration: Mass Communication

• Microsoft Office Suite Certificate

• Salesforce University

  Concentration: CRM - Customer Relationship Management

• Cendant Travel Academy

  2000 – 2002
  IATA/CIT Certification
  Concentration: Travel, Hospitality

• Martin Luther King Magnet School for Health Sciences and Engineering

  1994 – 2000
  Graduate
  Concentration: Health Sciences and Engineering

• Martin Luther King Magnet at Pearl High School

Steven Talbott's Interests & Activities: